First pass · AI
The repeatable, answered in seconds
Hours, status, bookings, routing — the same handful of questions your team answers all day. Faster response times, higher efficiency and lower cost per contact, around the clock.
Human + AI contact center · Canada & United States
Contact center services for established companies, with human agents and AI Outsource customer contact to a team that answers like yours Never miss another call — 24/7/365 100% North American agents. No offshore.
For companies outsourcing customer contact. AI answers the repeatable; a North American agent takes the rest. PCI DSS certified. Your script, your name, our agents — with AI carrying the repeatable traffic beside them. 44 years of calls for Canadian and US companies, every interaction logged. The call you miss does not come back. AI picks up on the first ring and a live North American agent is one step behind it — no voicemail, no dead ends. Our agents work from Calgary and Denver — not from overseas — with AI doing the repeatable work beside them. No offshore, no exceptions.
On air Mountain Time, Calgary and Denver --:--
Tell us your call volume — we answer within one business day.
Human + AI
AI answers what it should. A human takes over the second it shouldn't.
We have spent close to two years turning SureCall into a Human and AI contact center — building it for our clients on Amazon ConnectAmazon's cloud platform for contact centers — the technology Amazon built for its own customer service. It routes every call and runs the AI layer that answers before a person does., and running it inside our own operation. The hard part is already done: selecting the technology, building the infrastructure, creating the processes and putting the right human safeguards around them.
AI is not a light switch. On its own it is not ready to own your customers — and that is exactly where most deployments come apart. The combination is what works, and it is what you are buying here.
Get a Tailored QuoteThe moment it is not going to plan
Second pass · Human
A North American agent steps in
Confusion, an answer nobody anticipated, a caller running out of patience: a trained agent in Calgary or Denver picks it up with a warm voice and the ability to save the day.
Security guardrails locked in, and a human safeguard around every automated flow.
Industries We Serve
Built for companies that live on the phone.
Two industries we specialize in — and a dozen more we already answer for.
HVAC & Plumbing
AI answers and books the routine call; a live agent takes the urgent dispatch when your teams are out on a job.
- Emergency dispatch
- After-hours coverage
- Seasonal overflow
Private Healthcare
For clinics, dental offices and private practices.
AI handles scheduling and the routine questions; a trained agent takes anything that needs judgment. Privacy-compliant, compassionate communication for your patients. We do not provide clinical advice.
- Scheduling and referrals
- Intake support
- Dental booking
- HIPAA supported through AWS’s HIPAA-eligible services
We also support retail, senior care, finance and insurance, real estate, legal, and utilities and energy teams.
Get a Tailored QuoteWhy Onshore Matters
Agents you can locate on a map.
100% North American agents. No offshore, no exceptions. Your customers hear someone who sounds local, and you can name the city the call was answered in.
Get a Tailored Quote- CalgaryAlberta, Canada
- DenverColorado, United States
- No overseas call centersNot now, not at peak season
How It Works
From your script to the first call.
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01
Your script, your name
We build the call flow from the way your team already answers: the greeting, the questions that qualify, what gets booked and what gets passed on — and, before anything goes live, which of those AI should handle and which one a person always takes.
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02
The handoff, defined up front
You decide what AI closes on its own, what reaches a live agent the second it happens, and what waits for the summary. Emergencies are dispatched, not queued — and nothing automated is left without a person behind it.
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03
Every interaction logged
Everything is recorded and reported — what AI answered and what a person did — so the contacts we handle stay visible to you instead of disappearing into someone else's system.
24/7/365 Coverage
Nights, weekends, holidays.
Someone always answers.
No voicemail, no dead ends. AI picks up on the first ring and a trained agent follows your script and escalates what matters — at 3 a.m. on a long weekend the same way as at 3 p.m. on a Tuesday.
Get a Tailored QuoteGet a Tailored Quote
Tell us about your company.
Tell us about your company and we'll come back with a plan sized to your call volume.
- A written answer within one business day
- Priced against your volume, not a package
- Your script, your company name and your AI-to-human handoff, from day one
Prefer to talk it through? Start with the form — three steps, and we come back within one business day.
Three steps, and that is the whole form.
Your contact, your company size, your industry and the services you need. Nothing else.
A written answer within one business day. No obligation.
Why SureCall
44 years of answering for other people's customers.
Operating since 1982, answering from Calgary and Denver for Canadian and US companies — and running Human + AI contact flows on Amazon ConnectAmazon's cloud platform for contact centers — the technology Amazon built for its own customer service. It routes every call and runs the AI layer that answers before a person does. since 2024. Long enough that the question is not whether we will still be here next year, current enough that you are not buying last decade's contact center.
Get a Tailored Quote- Founded
- 1982 · Calgary, Alberta
- Answering from
- Calgary · Denver
- Coverage
- 24 hours, 7 days, 365 days
- Platform
- Amazon ConnectAmazon's cloud platform for contact centers — the technology Amazon built for its own customer service. It routes every call and runs the AI layer that answers before a person does.
- Human + AI since
- 2024
Client Reviews
Good service. Real relationships.
4.5 / 5 from 17 reviews Trustpilot reviews
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★★★★★
Reliability, value and dedication.
— L McGregor ·
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★★★★☆
Great company with a supportive team and a strong focus in quality and professionalism.
— Felina Alexander ·
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★★★★★
Outstanding service!
— Pablo Cordero Noce ·
Chat, Text and Email
Not just phone calls. One team, every channel.
The same setup runs on every channel: AI carries the repeatable traffic and the same trained agents who answer the phone handle the web chat, the texts and the inbox — so a customer who starts in one channel is not starting over in the next.
- Live Answering
- Customer Care Outsourcing
- After-Hours Support
- Inbound Customer Service
- Chat and Text
- Back Office
Awards & Recognition
Recognition from the industry, not from us.
Recognized globally for excellence in service delivery and corporate responsibility.
Our Certifications
The parts procurement asks about.
Contact and consent rules are not the same on both sides of the border. Tell us where your customers are and the call flow is set up to match.
- SOC 2 · PCI DSSSOC 2 audit completed by SureCall. PCI DSS certified, for call flows that touch cardholder data
- UN Global Compact SignatoryCorporate responsibility commitments
- Data residencyWhere your customer data lives is part of the setup conversation — tell us which side of the border you need
- PIPEDA & CASL · TCPACanadian and US consent rules are different, and the call flow is built for the one that applies
Tell us your call volume and get a tailored quote.
A written answer within one business day, priced against what you actually receive.
Get a Tailored QuoteSomeone always
answers.